Refund and Returns Policy

Last updated: June 28, 2026

REFUND AND RETURNS POLICY

OVERVIEW

Thank you for purchasing from hilms.pro. We sell digital software licenses for the HILMS Learning Management System. Because our products are delivered electronically (license keys and downloadable software), traditional “returns” of physical goods do not apply. This policy explains when refunds may be granted and how to request them.

By completing a purchase on hilms.pro, you agree to this Refund and Returns Policy in addition to our Privacy Policy.

SECTION 1 - DIGITAL DELIVERY

After successful payment, you receive:

Delivery is considered complete once your license is activated and the installer download is made available on the order confirmation page or via your purchase email.

SECTION 2 - REFUND ELIGIBILITY

Monthly and Yearly plans

You may request a full refund within 7 calendar days of purchase if all of the following are true:

After 7 days, or once a license has been activated on a domain, monthly and yearly fees are non-refundable. You may cancel future renewals by not renewing before your plan expires; we do not auto-charge unless you purchase a subscription product that explicitly renews via Razorpay.

Lifetime plan

Lifetime licenses are a one-time purchase with permanent access (subject to our license terms). Because the full product and license are delivered immediately, lifetime purchases are non-refundable except where required by applicable law or where we fail to deliver a valid license.

Duplicate or erroneous charges

If you were charged twice for the same order, or charged an incorrect amount due to a technical error, contact us within 14 days and we will investigate and refund any verified duplicate or erroneous charge.

SECTION 3 - NON-REFUNDABLE SITUATIONS

Refunds will generally not be provided in the following cases:

SECTION 4 - CANCELLATIONS

Monthly and Yearly plans: When your plan period ends, your license expires automatically unless you renew. There is nothing to “return”; access stops at expiry. To avoid renewal, simply do not purchase again when your plan expires.

Lifetime plans: No cancellation is required; there are no recurring charges.

Deleting files from your Hostinger account does not entitle you to a refund if the license was already issued.

SECTION 5 - HOW TO REQUEST A REFUND

Email support@hilms.pro with:

We will respond within 3–5 business days. Approved refunds are processed to the original payment method via Razorpay within 7–10 business days, depending on your bank or card issuer.

SECTION 6 - PAYMENT PROCESSING

All payments are processed securely through Razorpay. Refunds, when approved, are issued through the same Razorpay transaction channel. We cannot refund to a different card or account than the one used for purchase.

For Razorpay’s own terms, see https://razorpay.com.

SECTION 7 - LICENSE REVOCATION ON REFUND

If a refund is approved, your license key will be deactivated on our license server and you must cease using HILMS and remove all installed copies. Continued use after a refunded license has been revoked may violate our terms.

SECTION 8 - CHANGES TO THIS POLICY

We may update this Refund and Returns Policy at any time. Changes take effect when posted on this page. Material changes will be noted by updating the “Last updated” date on this page.

SECTION 9 - QUESTIONS AND CONTACT

For refund requests, billing questions, or disputes, contact:

Email: support@hilms.pro
Mail: Hira Institutes, Khirni Kheda, Near Mosque, Beawar, Rajasthan Pin - 305901

Please include as much order detail as possible so we can assist you quickly.